CLIENT SUCCESS STORIES
We are a vested partner in improving your release of information process. Here are a few of the many ROI success stories we are proud to be a part of.
We started using RecordQuest’s software in February 2008. Since then, we have noticed a substantial increase in overall efficiency and a significant decrease in the amount of time and effort it takes to complete the tedious process of fulfilling requests for medical records. Using RQ’s application to release our protected health information has reduced the time spent processing requests in half, allowing a significant improvement in overall office productivity while making the whole process much more efficient.
Lowcountry Medical Associates-East Cooper Family Practice
Trident Pain Center started using RecordQuest in 2012 to handle all our medical record requests. Since then, we have been relieved of all the burdens associated with any costs and time for processing medical records. Using them has also allowed us to place a full-time employee, whose primary role was to process records daily, to another critical role within the practice.
RecordQuest is always willing to offer any assistance or to answer any questions we have regarding records and HIPAA compliance. RecordQuest has been a great addition to our practice and would be a great asset to any practice. I highly recommend them.
Trident Pain Center
Palmetto Primary Care Physicians began working with RecordQuest in 2009. Since then, RecordQuest has helped our medical record department streamline output and generate revenue in a virtual/paperless environment. These workflow changes have enabled us to become faster, more efficient, and keep up with the growing number of requests from payers, patients, and law firms.
RecordQuest has exceeded our expectations as they handle all invoices, payments, cancellations, and rejected requests. Additionally, their team carefully compares each request to the outgoing packet to ensure accuracy and maintain guidelines. Furthermore, RecordQuest provides free training to our staff on HIPAA laws and regulations.
Their service is easy to use, accurate, and they are accessible via phone, email, and sometimes in person should we ever encounter a problem. RecordQuest is flexible and they listen to our concerns and cater to our needs.
Not only have we streamlined our processes, but we’ve also generated significant revenue from implementing their service. We are pleased to have RecordQuest as our technology partner and we recommend them to any company that needs to release protected health information!
Palmetto Primary Care Physicians
RecordQuest has been able to turn around my requests faster than any physician’s office or copy service I have ever dealt with, primarily because of their advanced technology and easy to use Release Center that allows for electronic delivery of patient health information that we request. RecordQuest is far ahead of the technological curve compared to all other ROI vendors we have to deal with. It’s time this procedure caught up and I can sincerely say RecordQuest has proven that they can support my firms needs time & time again by providing a quality end product and innovation needed for the future.
New York Life Insurance Company
William M. Parker, CLTC
Financial Services Professional
We evaluated several companies and RecordQuest’s technology was most impressive. Their program allowed us to have more control over the ROI process and also provided 100% QA of all records prior to delivery where others had a random check. Their 24-hour response time with requesters means fewer phone calls and better customer service to patients and their representatives.
Boice-Willis Clinic, PA
HIPAA Privacy and HIM Manager
Since partnering with RecordQuest, we operate much more efficiently managing medical record releases. It takes our staff significantly less time to process requests, the integration with our EMR is seamless and HIPAA compliance concerns are alleviated. We used to outsource this function to a copy company and were never completely comfortable that they were operating in a compliant manner. They were also keeping all of the revenue collected from this function even though our staff was heavily involved in the process. RecordQuest’s trained staff provides a Quality Assurance check on all pages prior to delivery to ensure accuracy & compliance and they provide an on-line Electronic Accounting of Disclosure log that has detailed reporting information on all releases. We are also able to generate positive revenue from this function now which we greatly appreciate! We are proud to endorse the RecordQuest program and highly recommend to all!
Alliance Urology Specialists
Laura Sanborn , FACMPE
Test Drive the RecordQuest Platform
Kick the tires. Check the lights. Look under the hood. Take it for a spin around the block. Discover why so many healthcare professionals are switching to RecordQuest for their health information needs.